Q: What is your cancellation policy?

Our cancellation policy is as follows: In the case of a cancellation of the full training within one month before the start date of the training, 100% of the fee. If a participant needs to cancel their participation in the full training, the organization may send another staff member in their place.

Question 1

How do I register?

Accepted Answer

Registering is simple. For HEAT,  and the two-day Security Awareness course for Humanitarian Staff send us an email at info@pmoexcellence.org. You will receive a confirmation email. Your registration will be complete once you have responded to the email and the payment for the training has been made.

Question 2

Why do you ask for my personal details? How is my data processed?

Accepted Answer

We ask for a few details like your name, contact information and billing address, etc to get you registered. Additionally, we ask a few questions in the interest of your safety and wellbeing such as emergency contacts. We hold your data for the duration of the course you signed up for. We will never share your data with any third party. Your name/details will never be publicly shared. For more information on why and how we store data, we kindly refer you to the section data protection and storage under our terms and conditions.

Question 3

Do I receive a copy of an invoice or receipt for my payment?

Accepted Answer

Yes, you receive a copy.

Question 4

What is your cancellation policy?

Accepted Answer

Our cancellation policy is as follows: 
​
In the case of a cancellation of the full training within one month before the start date of the training, 100% of the fee.
If a participant needs to cancel their participation in the full training, the organization may send another staff member in their place.

Question 5

What courses are available?

Accepted Answer

A full list of courses is available at our training site under Our Services.

Question 6

Are courses available in different languages?

Accepted Answer

All courses are standard offered in English. However, upon request, we can train in Arabic, French, and Spanish.

Question 7

Can I download a course or work offline?

Accepted Answer

Course content is not available to download.

Question 8

Do you offer a full online HEAT course?

Accepted Answer

No. We do not offer a full online HEAT course. We believe the practical part is the essential part of the Hostile Environmental Awareness Training.  This is where our participants have the opportunity to practice the skills we teach them in the classroom. It is necessary to practice these skills as, for many of us, they are not our natural responses to challenging situations. Therefore, an online HEAT is insufficient. We want our participants to feel confident and prepared as they set out on their mission.

Question 9

Will I get a certificate?

Accepted Answer

You will receive a certificate for every course that you complete.

Question 10

Can I give you feedback?

Accepted Answer

Yes! We welcome your feedback. At the end of each course, you will be asked to complete an end-of-the-course survey where you can share your feedback on the course content. If you have additional feedback or questions that are unanswered in this FAQs section, or that can’t wait till the end of your course, please Contact Us.

Question 11

Who are the courses for?

Accepted Answer

Anyone who will be deployed, travels to or is based in an area that is considered hostile. An indicator can be the security level given to a region or country by your ministry of foreign affairs.  All our courses are designed to help humanitarian staff stay safe during their work.

Frequently asked questions